Service Now (Admin & Developer) Overview
Our ServiceNow admin training course is designed to help you master the core concepts of ServiceNow. This course will provide you will all the knowledge required for acing our ITSM skills, and it will also prepare you for the final certification exam.
Service Now (Admin & Developer) Key Features
One-to-one doubt clearing
Flexible schedule
Certification oriented course
20 hours of lab
Real-time projects- 24/7 support
Skills Covered
- SLA & SDLC
- Change management
Benefits
This ServiceNow admin certification examwill enhance your service management skills
This certification opens up many new job roles for you
The average per annum salary of a ServiceNow administrator is %107,017
- Designation
- Annual Salary
- Hiring Companies
Training Options
Course Content
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Service Now (Admin & Developer)
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Chapter 1: Introduction to ServiceNow
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Chapter 2: Incident management
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Chapter 3: Change management
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Chapter 4: Problem management
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Chapter 5: Asset and configuration management
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Chapter 6: Knowledge management
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Chapter 7: SLA & SDLC
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Chapter 8: Employee Self-service & service catalog
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Chapter 9: Practice test and interview questions
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Service Now (Admin & Developer) FAQs
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Q1: What will be taught in the course?
After completing the course, you will be able to- Perform the ServiceNow Admin tasks, Customize home pages, form layouts, and list layouts, Create tables, modules, fields, and views, Create and manage groups, roles, and users, Work with UI actions, data policies, business rules, user interface (UI) policies, and client scripts, Configure service level agreements (SLAs) and perform instance branding and customization, Create blocks using scripting, Create Workflows on different tables, and Configure application menus and modules.
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Q2:What are the course’s objectives?
The objectives of the course are- to gain knowledge on various configurations and customizations from basics, to understand ServiceNow ITSM Processes, to understand the basic user interface, helpful portals, releases, and navigation in ServiceNow, and tolearn about incident management process and service improvements.
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